Remote Auto Claims Operations Manager (Remote)
About the Role
A rapidly expanding, private-equity–backed car care network with dozens of locations across the Midwest is strengthening its operational foundation to support aggressive nationwide growth.
They are seeking a Remote Auto Claims Operations Manager — candidates must reside in Illinois, Wisconsin, Michigan, or Indiana — to take full ownership of the claims lifecycle, streamline processes, and enhance the customer experience across a multi-site environment.
Why This Role Matters
This is a high-impact builder role. As the company scales, claims management is becoming a strategic function that requires a leader who can design systems, reduce financial exposure, and improve operational consistency.
Your work will directly influence customer satisfaction, cost control, and cross-departmental efficiency.
What You’ll Do
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Oversee auto damage claims from initiation through final resolution.
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Design and implement standardized claims processes (SOPs) across all locations.
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Build and manage relationships with trusted repair shops and service partners.
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Serve as the primary escalation point for complex or disputed claims.
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Analyze claims data to identify trends, reduce costs, and recommend improvements.
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Partner closely with operations, customer success, and leadership to align workflows and drive results.
What We’re Looking For
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5+ years of automotive insurance claims management experience.
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Strong technical understanding of how vehicles are built and damage is assessed.
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Proven experience improving or building claims processes in multi-site or service-driven environments.
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Ability to work collaboratively across departments and influence organizational alignment.
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Comfort in a fast-moving, high-growth environment.
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Must reside in Illinois, Wisconsin, Michigan, or Indiana (role is fully remote within these states).
Compensation & Benefits
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Base Salary: $100,000+
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Annual Bonus: 10%
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Location: Fully Remote (IL, WI, MI, IN only)
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Benefits: Full benefits package available and shared during interview stages.